xbejee FAQ —
All Your Questions Answered

You must be at least 18 years old to register and play on xbejee. This is a strict requirement and xbejee reserves the right to request age verification documents at any time. Accounts found to belong to players under 18 will be closed immediately and any balance will be returned to the payment source.

Go to the xbejee login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, then set a new password. Your new password must be at least eight characters and include a mix of letters and numbers. If you do not receive the OTP within two minutes, check that you entered the correct number and try again, or contact xbejee support via live chat.

No. xbejee allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and will result in all accounts being suspended and any winnings being forfeited. If you have accidentally created a duplicate account, contact xbejee support immediately to resolve the situation before it affects your balance.

Log in to your xbejee account and go to the Profile or Account Settings section. You can update your display name and email address directly. To change your registered mobile number, you will need to contact xbejee support via live chat or email, as mobile number changes require identity verification for security reasons.

If you wish to close your xbejee account, contact the support team via live chat or email at [email protected]. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account due to concerns about your gaming habits, xbejee also offers self-exclusion as an alternative — visit the Responsible Gaming page to learn more.

Yes. xbejee uses industry-standard SSL encryption to protect all data transmitted between your device and the platform. Your personal information is never sold to third parties. For full details on how xbejee handles your data, read the Privacy Policy.

xbejee accepts bKash, Nagad, and Rocket for both deposits and withdrawals. All transactions are processed in BDT with no currency conversion fees. These are the most widely used mobile banking services in Bangladesh, making it easy for players across Dhaka, Chittagong, Sylhet, and every other district to fund their accounts instantly.

The minimum deposit on xbejee is ৳200. There is no maximum deposit limit for standard accounts. If you are depositing a large amount for the first time, xbejee may ask for a brief verification step to protect your account security.

Deposits via bKash, Nagad, and Rocket are credited to your xbejee balance instantly in most cases. If your balance has not updated within five minutes of completing the payment, refresh the page and check your transaction history. If the issue persists, contact xbejee support with your payment reference number and the team will resolve it quickly.

The minimum withdrawal on xbejee is ৳500. You can withdraw to the same bKash, Nagad, or Rocket number you used to deposit. Withdrawals to a different mobile banking number may require additional verification.

Most xbejee withdrawals are processed within 15 minutes. During peak hours — typically evenings and weekends — it may take up to one hour. If your withdrawal has not arrived within two hours, contact xbejee support with your withdrawal request ID and the team will investigate immediately.

xbejee does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your mobile banking app for their current fee schedule.

First, wait five minutes and refresh your xbejee balance. If the amount still has not appeared, take a screenshot of your bKash transaction confirmation showing the transaction ID, amount, and time. Contact xbejee support via live chat and share this information. The support team will trace the payment and credit your account manually if confirmed. This process usually takes under 30 minutes.

Bonus funds must meet the wagering requirements before they can be withdrawn. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to wager ৳5,000 in total before the bonus converts to withdrawable cash. Your current wagering progress is always visible in the Bonuses section of your xbejee account.

Yes. Every xbejee game uses a certified Random Number Generator (RNG) that is independently audited for fairness. Game outcomes are completely random and cannot be influenced by the platform or any player. You can read more about the technology behind xbejee games on the Game Technology page.

Lucky Dice is xbejee's simplest and fastest game. You choose a number or range, place your BDT stake (minimum ৳20), and roll the dice. If the result matches your prediction, you win a multiplier on your stake. Each round takes only a few seconds, making it perfect for quick sessions. Visit the Lucky Dice page for full rules and payout tables.

Mahjong Ways on xbejee has a high Return to Player (RTP) rate, meaning a larger percentage of total bets are returned to players over time compared to many other slot games. The exact RTP figure is displayed on the game information panel inside the game. A higher RTP means your money goes further over a long session. Visit the Mahjong Ways page for more details.

Callbreak on xbejee follows the traditional rules that most Bangladesh players already know. Four players are dealt 13 cards each. Before play begins, each player calls (bids) how many tricks they expect to win. Spades are always the trump suit. You must win at least as many tricks as you called to score positive points. The player with the highest score after five rounds wins the pot. Join a table from the Callbreak page.

WL Live on xbejee features real human dealers streaming in HD from a professional studio. Available tables include Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti. Tables run 24 hours a day, seven days a week. The minimum stake starts from ৳50. Visit the WL Live page to see all available tables and current limits.

3-Hand Casino Hold'em lets you play three separate poker hands against the dealer simultaneously. Each hand is independent — you can win one, two, or all three hands in a single round. The game follows standard Texas Hold'em hand rankings. Place your ante bet on each hand, see the community cards, and decide whether to call or fold on each hand individually. It is one of the most exciting table games on xbejee. Full rules are on the 3-Hand Casino Hold'em page.

Minimum stakes vary by game:

• Mahjong Ways & Wild Bounty Showdown — ৳10 per spin
• Lucky Dice & Callbreak — ৳20 per round
• WL Live tables — ৳50 per hand
• 3-Hand Casino Hold'em — ৳50 per hand (×3 hands = ৳150 total minimum)

All stakes are in BDT with no currency conversion required.

Some xbejee games offer a demo or practice mode that lets you play without risking real BDT. This is a great way to learn the rules and get comfortable with the interface before placing real stakes. Live dealer games and multiplayer games like Callbreak require a real-money stake to join a table. Check the individual game page to see if a demo mode is available.

xbejee uses server-side game state saving. If your connection drops mid-round, the game result is determined by the server and recorded accurately. When you reconnect, you will see the outcome of the round. For live dealer games, if you disconnect before placing a bet the round is simply skipped. If you disconnect after placing a bet, the hand plays out according to the game rules and the result is applied to your balance automatically.

xbejee offers a welcome bonus on your first BDT deposit. The bonus amount and percentage are displayed on the registration and deposit pages and may change during special promotions. Register your free account and check the current welcome offer before making your first deposit to make sure you get the best deal available.

A wagering requirement means you need to bet a certain total amount before bonus funds become withdrawable cash. For example, a ৳500 bonus with a 10x wagering requirement means you must place ৳5,000 in total bets before you can withdraw the bonus as real money. Your progress is tracked in real time in the Bonuses section of your xbejee account dashboard.

Yes. xbejee runs regular game-specific promotions including free spins for Mahjong Ways and Wild Bounty Showdown, cashback offers on Lucky Dice losses, reload bonuses for WL Live sessions, and tournament prizes for Callbreak. New promotions are announced via push notifications on the xbejee app. Make sure notifications are enabled so you never miss a limited-time offer.

Most xbejee bonuses are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions require you to enter a bonus code during the deposit process. The bonus terms for each promotion clearly state how to claim it. If a bonus has not appeared in your account within 15 minutes of qualifying, contact xbejee support via live chat.

Yes. If you do not want a bonus, you can decline it before it is credited or cancel an active bonus from the Bonuses section of your account. Note that cancelling an active bonus will forfeit any bonus funds and wagering progress. Your real-money balance is not affected by cancelling a bonus.

Yes. All xbejee bonuses have an expiry date. The expiry period is stated in the bonus terms — typically 7 to 30 days from the date the bonus is credited. If you do not complete the wagering requirements before the bonus expires, the bonus funds and any winnings generated from them will be removed from your account. Always check the expiry date when you receive a bonus.

xbejee periodically runs referral promotions where you can earn a bonus when a friend you refer registers and makes their first deposit. Check the promotions page in your xbejee account for the current referral offer. Your unique referral link is available in the Account section once you are logged in.

Visit the App page on xbejee.com and tap the download button for your device. Android users download the APK file directly — you may need to allow installation from unknown sources in your phone settings. iOS users can install the app via the link on the App page. The xbejee app is free to download and takes under a minute to install on most Bangladesh mobile networks.

Yes. The xbejee app is available for both Android and iOS devices. Visit the App page for the latest download links and installation instructions for your specific device and operating system version.

Try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi.
• Force-close the app and reopen it.
• Clear the app cache from your phone's app settings.
• Uninstall and reinstall the latest version from the App page.
• If the issue continues, contact xbejee support via live chat with your device model and Android/iOS version.

The xbejee app is optimised for Bangladesh mobile networks and uses minimal data for most games. Slot games and dice games use very little data per session. WL Live uses more data due to the HD video stream — we recommend using Wi-Fi or a 4G connection for the best live dealer experience. You can also lower the video quality in the WL Live settings to reduce data usage.

Yes. The xbejee app supports fingerprint and face recognition login on compatible Android and iOS devices. To enable biometric login, go to the Security section in your app settings after logging in with your password for the first time. Biometric login makes it faster and more secure to access your xbejee account.

Log in to your xbejee account and go to the Responsible Gaming section in your account settings. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions. Decreasing a limit takes effect straight away.

Self-exclusion is a tool that lets you block access to your xbejee account for a set period — from 30 days up to permanent exclusion. During self-exclusion you cannot log in, deposit, or play. xbejee will also stop sending you promotional emails and notifications. To request self-exclusion, visit the Responsible Gaming page or contact support directly.

Yes. xbejee lets you set a session time reminder that alerts you after you have been playing for a set amount of time — for example, 30 minutes or one hour. This helps you stay aware of how long you have been playing. You can configure session reminders in the Responsible Gaming section of your account settings.

If you feel that gaming is negatively affecting your life, xbejee encourages you to reach out for support. You can use xbejee's built-in responsible gaming tools including deposit limits, session reminders, and self-exclusion. For independent support, speak to a trusted friend, family member, or a professional counsellor. Visit the Responsible Gaming page for more resources and guidance.